1. Introduction
SpoolUp3D ("we," "our," or "us") operates the SpoolUp Management System ("SpoolUp" or the "Service"),
a 3D printer timelapse capture and multi-platform publishing service. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our Service.
By accessing or using SpoolUp, you agree to the collection and use of information in accordance with
this Privacy Policy. If you do not agree with this policy, please do not use our Service.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: When you connect your social media accounts (YouTube, Instagram, TikTok), we receive profile information including your username, display name, profile picture, and unique user ID.
- Content Data: Videos, captions, hashtags, descriptions, and other content you upload or create through our Service.
- Contact Information: Email address and any other information you provide when contacting us or filling out forms.
2.2 Information from Social Media Platforms
When you connect your YouTube, Instagram, or TikTok accounts, we access the following information through each platform's API:
- Profile information (username, display name, profile picture, bio)
- User ID and account status
- Video content you choose to publish through our platform
- Publishing status and video metrics (views, likes, shares) for content published through SpoolUp
2.3 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
- Usage Data: Pages visited, time spent on pages, clicks, features used, and other interaction data.
- Log Data: Server logs, error reports, and system activity.
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and Maintain Service: To operate the SpoolUp platform and provide video management and publishing functionality.
- Authentication: To verify your identity and authenticate you through TikTok Login Kit.
- Content Publishing: To publish videos to your TikTok account as requested by you.
- Service Improvement: To analyze usage patterns, improve features, and develop new functionality.
- Communication: To send service-related notifications, updates, and respond to your inquiries.
- Security: To detect and prevent fraud, abuse, and security incidents.
- Legal Compliance: To comply with applicable laws and regulations.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- TikTok: We share necessary data with TikTok to authenticate your account and publish content on your behalf.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service (hosting, analytics, customer support).
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
5. Social Media API Data Handling
SpoolUp uses APIs from YouTube, Instagram, and TikTok to provide video publishing functionality.
Our use of platform data is subject to each platform's respective Terms of Service and Privacy Policy.
5.1 Data We Access Through Connected Platforms
- Authentication: Profile information for authentication purposes.
- Content Posting: Video content, captions, and hashtags you choose to publish.
5.2 Data We Do Not Access
- Your social media passwords or login credentials
- Private messages or direct communications
- Payment or billing information
- Personal data of your followers or subscribers
5.3 Your Control Over Platform Data
You can:
- Disconnect any social media account from SpoolUp at any time in your account settings
- Revoke SpoolUp's access through each platform's privacy settings
- Request deletion of your platform-related data from our systems
6. Data Retention
We retain your information for the following periods:
- Account Data: Retained for as long as your account is active. Deleted within 30 days of account deletion request.
- Content Data: Retained for as long as your account is active or as required by law. You can delete individual videos at any time.
- Usage Data: Retained for up to 12 months for analytics and service improvement purposes.
- Log Data: Retained for up to 6 months for security and troubleshooting purposes.
7. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
7.1 GDPR Rights (European Users)
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
- Right to Restrict Processing: Request limitation on how we use your data.
- Right to Data Portability: Request transfer of your data to another service.
- Right to Object: Object to processing of your personal data.
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.
7.2 CCPA Rights (California Users)
- Right to Know: Request disclosure of the categories and specific pieces of personal information we collect.
- Right to Delete: Request deletion of your personal information.
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information).
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
7.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@spoolup.alihadiozturk.com. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication status
- Remember your preferences and settings
- Analyze usage patterns and improve our Service
- Provide essential functionality
8.1 Types of Cookies We Use
- Essential Cookies: Required for the Service to function. Cannot be disabled.
- Analytics Cookies: Help us understand how users interact with our Service. You can opt out of these.
- Preference Cookies: Remember your settings and preferences.
8.2 Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit using TLS/SSL
- Secure access controls and authentication
- Regular security assessments and monitoring
- Limited access to personal data on a need-to-know basis
- Regular staff training on data protection
While we strive to use commercially acceptable means to protect your personal data, no method of
transmission over the Internet or electronic storage is 100% secure.
10. Children's Privacy
Our Service is not intended for use by children under the age of 13 (or 16 in the European Union).
We do not knowingly collect personal information from children. If you are a parent or guardian and
believe your child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence.
These countries may have different data protection laws. We ensure appropriate safeguards are in place
to protect your data in accordance with this Privacy Policy.
For users in the European Economic Area (EEA), we implement Standard Contractual Clauses (SCCs) for international data transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the
new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will
provide additional notice (e.g., email notification or prominent notice on our Service).
We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is effective as of January 1, 2024 and will remain in effect except with respect
to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.